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1. Basic definitions of the General Terms and Conditions:

1.1. Data of the Service provider

Company name: Budapesti Fesztiválzenekar Alapítvány (Budapest Festival Orchestra Foundation)

Name of the representative of the Company: Stefan Englert

Company seat: Polgár utca 8-10., 1033 Budapest, Hungary

Tax identification number of the Company: 18005488-2-41

EU tax identification number of the Company: HU 18005488

Company registration number: Metropolitan Court, Budapest: 2935

Further on: as the „Service provider”.

1.2. Contact details of the Service provider

Office and mailing address: Polgár utca 8-10., 1033 Budapest, Hungary

Telephone number: +36 1 489-4330

Facsimile number: +36 1 355-4049

E-mail address: info@bfz.hu

The customer service might be called on working days during the office hours, between 9.30 and 15.30.

1.3. The Buyer (Customer)

The party which purchases, or orders in writing to the adminstration address allocated to the website (rendeles@bfz.hu), service(s) or product(s) or pays contribution via the homepage (http://www.bfz.hu/) of the Service provider, and acknowledges as mandatory the General Terms and Conditions.

2. Purpose of the General Terms and Conditions

The General Terms and Conditions contain the general conditions of the legal relationship established between the Service provider and the Buyer. With regard to the issues not regulated here, the valid legal regulations and authority requirements on the activities of the Service provider and the stipulations of the Civil Code shall be normative without special stipulations.

2.1. Acceptance of the General terms and conditions

Acceptance of the General Terms and Conditions by the Buyer represent the preconditions for the purchase and/or use of the services. Using the services rendered by the Service provider shall be qualified as the acceptance of the General Terms and Conditions.

2.2. Effect of the General terms and conditions

The Service provider shall be entitled to partially or fully amend, at any time, the General Terms and Conditions. The General Terms and Conditions and the respective amendments thereof shall at all times come into force at the time of publication. The General Terms and Conditions shall be effective until the Service provider renders the services.

The present General Terms and Conditions shall be effective as of 28 October 2011 for an unlimited period of time.

3. The Service

The Service provider shall render the service according to the following terms and conditions.

3.1. Territorial scope of the Service

The Service rendered by the Service provider shall be accessible both domestically and from abroad.

4. Establishment and amendment of the Contract

4.1. General characteristics

The Contract shall be established when the Buyer uses the Service rendered by the Service provider in accordance with point 2.1. of the present General Terms and Conditions and this act shall, at the same time, represent the acceptance of the present General Terms and Conditions. The Order of the Buyer shall become valid when the Buyer approves of the Order in its final form. The Service provider guarantees that the credit card of the Customer shall be debited only after the Customer’s confirmation on the Internet surface of the Customer’s intention to pay.

4.2. Change and/or cancellation of the Service

The Service might be changed and/or cancelled within 8 (eight) working days after the approval of the Service.

4.3. Purchase of Services

In the case of purchasing Services, the General terms and conditions of the partners providing the Services are normative.

4.4. Terms of payment

The Buyer shall pay for the Services electronically, with a credit card, at the time of acknowledging the order (in e-mail).

5. Rights and obligations

5.1. Service provision obligation and responsibilities of the Service provider

5.1.1. The Service provider shall render the Services for the Buyer continuously against the fulfilment of the payment obligation of the Buyer.

5.1.2. The Service provider shall not be held responsible for damages occurring due to violence, natural disasters (force major), or other reasons falling outside of the scope of influence of the Service provider, namely for which the Service provider may not be held responsible.

5.1.3. The Service provider maintains the right to change the prices and shall not be responsible for the mistakes and errors occurring on the home-page. The price payable contains the fees and duties payable after the service and the legally effective VAT.

5.1.4. The Service provider shall store the data of the Buyer in order to prove, at a later date, the fulfilment of the contract and the terms and conditions thereof, but shall not be entitled to forward them neither for PR purposes nor for any other reason to third parties without the specific consent of the Buyer.

5.1.5. Handling the reports and complaints of the Buyers

The Buyer can report the problems related to the Service to the customer service of the Service provider, and/or on the following e-mail address: info@bfz.hu. The Service provider shall, in all cases, investigate the reports and/or complaints within 30 (thirty) days and shall inform the Buyer about the findings of the investigation in accordance with the method of reporting/complaining. The Service provider shall keep a register about the reports and complaints presented by the Buyers. The Service provider shall take actions with immediate effect to correct the errors and remedy the problems which were reported by the Customer (Buyer) and found to be realistic and occurring within the scope of responsibility of the Service provider.


5.1.6. Refund of the price of purchaesed services

In case of the cancellation of the concert/event, the tickets could be refunded only at the secretary of the Service provider within 30 days after the cancelled event. Service provider refunds only the purchase price of the ticket, and takes no further liabilities or claims. In other cases (change of conductor, soloist) Service provider does not change or refunds any purchased ticket. In case of a season ticket the proportisonal purchase price will be refunded by Service provider as detailed above. The relavant season ticket/invoice should be presented.

5.2. Rights and obligations of the Buyer

5.2.1. The Buyer, prior to initiating the payment with credit card, shall fill in and send the data sheet, showing realistic data, in order to avoid any problems.

5.2.2. Should the Buyer enter incorrect data into the data sheet, we do not undertake responsibilities for the resulting damages and/or for the possible incorrect fulfilment of our obligations.

5.2.3. The Buyer shall be obliged to pay for the Services in accordance with the method of payment (payment with credit card). The Buyer may use a method of payment different from the selected one only with the prior consent of the Service provider. Should the Buyer not be in the position to pay the purchase price of the ordered Service, the ordered Service shall be cancelled, automatically, from the system.

6. On-line method of payment with credit card

6.1. Payment with credit card shall be executed via a HTTP POST-secured connection between the webshop and Borgun’s SecurePay where a secret key is generated that is only known by the retailer and payment processor and it ensures that the communication will stay between those two partners only. (For more technical details, please visit this site.) If you have questions or comments about the online method of payment, please call our customer service.

6.2. The Service provider shall store the data originating from the order and acquired this way, but may use the name of the holder of the bank card or the ordering party only for the execution of the transaction consented by the holder of the bank card. The Service provider does not possess any other data produced during the transaction.

6.3. The Service provider shall not be held responsible for the use of the password of the Buyer by unauthorised third parties should it be caused by an error committed by the Buyer. The Buyer hereby acknowledges that the price paid for the ordered and fulfilled services may not be reclaimed. The Service provider shall not undertake any responsibility, including the responsibility for the repayment and/or compensation of the amount paid for the damages caused by incorrect data entry and incorrectly executed transaction committed by the Buyer. The Service provider shall not undertake responsibilities for the damages caused by incorrect data entry, but shall, without delay, investigate and, to the extent possible, remedy the reported complaints.

6.4. Management of the problems caused by entering incorrect amount

Should the Buyer initiate the payment of an amount exceeding the price of the Service ordered, this shall be indicated to the Service provider in writing (or by e-mail:info@bfz.hu). The named letter shall contain the amount and date of over-payment, and the number of the transaction. The Service provider shall investigate the fact of over-payment within 15 (fifteen) days after the date of reporting thereof, and should the claim be found rightful, the Service provider shall initiate the crediting of the over-paid amount, and shall inform the Buyer about the findings of the investigation in writing (in a letter sent to the e-mail address given in the transaction).

Should the Buyer initiate the payment of an amount which is less than the price of the Service ordered, the Service provider shall notify, in writing (in an e-mail given during the transaction) the Buyer about the fact of the identified difference, the amount claimed, and the method of paying the difference. Should the claimed amount not be paid within 8 (eight) days by the Buyer, the Service provider shall refrain from the fulfilment of the ordered Service, and shall credit the amount already paid, after the deduction of the bank fee within 15 (fifteen) days.

6.5. The types of accepted credit cards: VISA, MASTERCARD and MAESTRO.

6.6.The payment executed by credit card shall be performed in Hungarian forint. Even if the prices are indicated also in currencies different from Hungarian forint, the settlement with the holder of the credit card shall be made in Hungarian forint, and the prices given in other currencies shall only be indicative and informative. In such cases, the bank account of the credit card holder shall be debited in Hungarian forint converted according to following rates of exchange:

[exchange_rates]
(on the basis of the current official medium exchange rate of the National Bank of Hungary)